Guest Services Agent- River Cruises

Position: Guest Services Agent

Main Purpose:
Deliver exceptional, personalized front-desk and concierge service, ensuring a 5★ guest experience at all times.

Key Responsibilities

• Front Desk & 24h Concierge service
• Check-in / Check-out operations
• Guest relations & complaint handling
• Onboard sales & cashless system
• Coordination of embarkation & disembarkation
• Shore excursions support
• Daily program & guest communication
• Administrative tasks & system updates

Profile

✔ Minimum 2 years experience in Front Office (hotel or cruise)
✔ Strong customer service mindset
✔ Fluent in English (mandatory)
✔ Additional languages are a plus
✔ Organized, flexible & stress-resistant
✔ Professional appearance

What We Value

✨ Positive attitude & team spirit
✨ Attention to detail
✨ Ability to work under pressure
✨ Strong communication skills

Ready to embark?

Send your CV to:
recrutamento@peopleconquest.com

Reference: GSA